All Commercial Images on Sentinel Hub Are Failing

Forum|Forum|1 year ago
April 17, 2024
2 replies
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SentinelHub User
Known Participant

Today is another day, in which I am using Sentinel Hub with no possible way whatsoever to acquire commercial imagery from different constellations (Maxar - Airbus Pleiades - Airbus Spot). I ordered 4 images and it gets approved and “Running”, then disappears, and shows the order “failed”.

S

Sinergise Team
Known Participant
Forum|Forum|1 year ago
April 17, 2024

This sometimes happen in contested areas, due to data providers (i.e. Airbus, Maxar) purposely preventing orders.
There is unfortunately nothing we can do in such case, sorry about that. We can refund your purchase, if you like (the quota was already reimbursed).
We apologise for the inconvenience.