Maxar data order with running status

Forum|Forum|1 year ago
April 17, 2024
3 replies
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SentinelHub User
Known Participant

Hi,
I’ve tried to order WorldView image but after few days of the ‘RUNNING’ status I received the info that the order was failed (Error: Timeout). I’ve created new order for the same data, but still I have the ‘RUNNING’ status. Could you please help me with this?

S

Sinergise Team
Known Participant
Forum|Forum|1 year ago
April 17, 2024

Hi @paulnajas,
we have contacted European Space Imaging, who is providing Maxar data, and are waiting for their response on what went wrong. I apologise for the inconvenience.
Best,
Grega

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S

Sinergise Team
Known Participant
Forum|Forum|1 year ago
April 17, 2024

Dear @paulnajas,
we got a confirmation from European Space Imaging that there was an error on their side, which should now be fixed.
We have re-started your Maxar order and hoping to be delivered soon.
Best,
Grega