My account has placed orders for the images but the status is CREATED and changed to DONE. But I don’t get any pictures of the planet for the orders I created. Please can you advise me why the images are not processed. My Dashboard shows Done. Thanks.
Hi @m.a.andreozzi,
it seems your Planet configuration (“My PlanetScope data with UDM2”) had the collection ID overriden, referring to Airbus data.
I have now corrected the configuration, to refer to collection 86a0a51c-MASKED and it is working for me.
Please check yourself.
For future Planet orders I suggest you ingest them in the same collection, to avoid this trouble.
Best,
Grega
Hi @m.a.andreozzi,
might it be you did not use the same “Product bundle”? More specifically, you have to use analytic_sr_udm2 (same as the type you used first).
I now tried to do this in your’s name and it seems to be working well (the order was submitted and is currently RUNNING and should be finished in a couple of minutes).
Can you try to switch off the “Harmonize data”? The previous order you put in the same collection had this off.
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