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PlanetScope subscription freeze

  • April 17, 2024
  • 4 replies
  • 0 views
S

Hello,

I have a planescope subscription (Id 70661159-a193-MASKED) that has not updated since 30 April, i.e. it has not generated any new deliveries since 30 April.

Thanks

4 replies

S

Hi,

the data isn’t delivered anymore because the total area of your subscriptions exceeds your hectares-under-managent quota.

S

We have purchased other 2 top-quota (10 May 2023) but the deliveries still are at 30 April.
Could you solve ASAP?. I have customer that need the update of data.

Thanks

S

Hi,

it seems that Planet do not automatically resume delivery after top-up. Please create a new subscription with the same AoI for data after 30 April. If that works, please cancel the current subscription.

S

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